Pet Portrait Terms and Conditions

WHAT TO EXPECT:

You will receive a unique, signed acrylic painting by published fine art artist, Aaminah Snowdon.

Size for size, pet portrait prices are similar in price to Aaminah’s wildlife/farm animal paintings.

Your painting will be painted in Aaminah’s unique, quirky and expressive style of very lively, spontaneous, playful brushstrokes and bold, vibrant colours that produce an atmosphere full of movement and energy.

Aaminah spends a lot of time on pet portraits to create a painting that you are 100% happy with. Once painting begins, it can take weeks to a month to complete and it includes regular updates and interactions with yourself.

Pricing includes conservation quality double mount with “V” groove and backing board plus signed and tracked courier shipping (outside UK additional shipping additional cost applies).

A limited number of art prints and/or greeting cards may be produced from the pet portrait.

PAYMENT

Deposit and full payment
Once you have filled in the form, a 50% deposit is required to secure your place on Aaminah’s client list. The remaining 50% will be required once painting has been completed and you are happy it.

0% interest Payment Plans spread across 6 or 9 months are accepted. Once 50% of the deposit has been collected, Aaminah will then make plans to begin your painting. Please click here for Payment Plan T&C’s.

The painting can be paid by either cash in hand, BACS (bank transfer) or cheque.
BACS: If you choose this method of payment it is your duty to ensure the safe transfer of monies from your account into ours. We recommend doing this through your own online banking or go to your bank branch and ask a member of staff to transfer funds – it should be done free of charge by your bank.
Cheques: All cheques we receive are taken directly to a bank where a member of staff processes it.

THE COMMISSION PROCESS:

1.Choose one the 3 size options below.
2. Fill out the form and read the T&C’s provided and then click send.
3. We will email you a copy of the form you filled in, the T&C’s, the process list, a “Do’s and Don’ts guide to photographing your pet” and Payment Plan information (if requested).
4. Send photos of your pets or we can take the photos ourselves (additional fees apply). A 50% deposit is also requested before painting begins.
5. Aaminah will draw up a sketch from the best photo and send it for approval. Once approved, you will receive regular photo updates of the painting.
6. Once the painting is completed, you can suggest any changes you may like (3 changes included in pricing, additional fee for more than 3 changes).
7. Once you are happy with the painting, the remaining 50% of the payment will be requested.
8. The painting will be sent double mounted using conservation quality board and shipped to your address (tracked and signed for).

Aaminah paints pet portraits on a first come, first serve basis so please be aware there may be a waiting list and it could be a while (even a year) before Aaminah can begin your painting. You can contact us to get a rough estimate regarding timescale and place in queue. If you require the painting for a deadline, please contact us before filling out the form so we can see if this is possible. Paintings can take anywhere from a few weeks to a few months to complete. Aaminah will endeavour to paint your pet portrait by your deadline but cannot guarantee the painting will be completed in time.  When she is ready to start your painting, she will send you an email/phone call to get confirmation that you are still interested. If you do not reply to the email/phone call within 28 days then your form will be removed from its position on the client list.

TAKING PHOTOS OF YOUR PET

In order to produce the very best possible painting of your pet, we can only accept high resolution photos. By this we need to be able to zoom into your photo without it becoming blurry and pixelated. Please take photos of your pet using a camera, not a phone. If you do not own a decent camera, ask a friend if you could borrow one. It may be possible for us to take the photos ourselves, however this will incur an extra charge (to cover petrol costs to and from your address and also for ‘time’).

Please look at Aaminah’s “Do’s and Don’ts guide to photographing your pet” which will be sent to you once you have filled out the pet portrait form.

TIME SCALE

Aaminah spends most of her time painting wildlife and farm animals, but she does take on a small number of pet portraits per year. Aaminah can provide a very rough estimate for start/completion date. However, whilst every effort will be made to meet this date there is no guarantee.

CANCELLATIONS

Cancellation before painting begins
To secure your place on the list, a 50% deposit is requested. This deposit is fully refundable if you cancel within 28 days after submitting the form. If you cancel after 28 days, there is a £150 cancellation change to cover preliminary mock-ups, customer emails, administration and management of customer list.

Cancellation once painting begins.

Once painting begins, the 50% deposit becomes non-refundable. As the painting progresses, Aaminah will send emails to you showing the painting stages. Please do tell her if you would like something changed or if something doesn’t look right. You are fully entitled to do so and please know that she will not be offended.

If you are not happy with the painting and do not want it, you will not need to pay the remaining 50% of the price. However, the other 50% deposit will not be refunded due to time and effort spent on it. The painting may be resold at the Artists discretion.

Unwanted finished painting once shipped

If, after receiving the approved painting, you decide you would like more changes, you have 7 days from date of delivery to inform us. The customer will need to cover the shipping costs both ways. If the customer is still not happy when additional changes have been made, then 50% of the final payment total will be refunded to the customer on the condition that the painting is returned to the artist in its original condition and original packaging within 7 days. The other 50% is non-refundable and will be retained by the artist. Shipping costs cannot be refunded.

DAMAGE

It is your responsibility to check your package for damage BEFORE signing for it as this may invalidate a claim should the item be found damaged after signing.

Paintings are packaged to a very high standard. On the rare occasion that your order is lost or damaged during transit, please contact us immediately so we can resolve the issue quickly.

Should you receive your item damaged in any way, immediately inform Aaminah within 1 working day of receiving damaged parcel. KEEP ORIGINAL PACKAGING and take photos of damage to use as evidence. All artworks sent off by Aaminah are incredibly well packaged. Loss or damages caused by the delivery company is the responsibility of the delivery company itself and bears no representation on Aaminah. Please note if your order is lost or damaged it will be replaced with a new painting of the same pet photo at no additional cost.

DELIVERY

Worldwide delivery available using reputable shipping companies and cover. If you are from outside the UK, please contact us with your shipping address for custom quote.

COPYRIGHT

The copyright of the painting is retained by the artist and may be displayed on Aaminah’s website/social media sites for promotional purposes. Any photographs you wish Aaminah to work from must have the permission from the photographer before commencement of the Artwork. Customer emails may be used as testimonials on Aaminah’s website. Any unauthorised reproductions of the artwork are in violation of copyright law.

We may choose to upload stages of the painting on social media. However, we will refrain from doing this if you make it clear on the commission form that it is a surprise gift or if you are uncomfortable having your pet portrait displayed to the public (please contact us if this is the case).

We will put your response to the finished painting on our website ‘commission’ page as a testimony.

PRIVACY POLICY, COOKIES AND SECURITY

We conform to the requirements of the Data protection act 1998.

All transactions are processed through a gateway provider and are not stored or processed on our servers. All customer information (Full name, shipping/billing address, phone number, email) is kept strictly confidential on secure servers. Customer information is only used for the purpose of processing and fulfilling your order or when you subscribe to our newsletter. We do NOT and will NOT pass your details to any third party unless you give us prior permission.

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

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